Refund policy
Return & Refund Policy
At ORLIVA, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.
Returns
We accept return requests within 30 days of delivery.
To be eligible for a return:
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The item must be in its original condition.
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The item must be unused and in its original packaging.
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Proof of purchase or an order number must be provided.
To initiate a return, contact us at orlivasupport@gmail.com with your order number and reason for the return. Our support team will provide instructions.
Please do not send items back without contacting us first.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at orlivasupport@gmail.com.
Include your order number and clear photos of the issue so we can review it and arrange an appropriate resolution.
Refunds
Once your return is received and inspected, we'll notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Contact Us
For any questions regarding returns or refunds, contact: